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HomeServe USA Acquires Cleveland-area Geisel Heating, Air Conditioning & Plumbing

 

Acquisition Bolsters HomeServe’s HVAC, Plumbing and Installations Business in Ohio

 

Norwalk, Connecticut -– Dec. 12, 2018 -- HomeServe USA (HomeServe), a leading provider of service plans, repair and installation services for the home, today announced the acquisition of Geisel Heating, Air Conditioning & Plumbing, Inc. Geisel, based in Elyria, Ohio, with offices in Oberlin and Medina, was founded in 1935, and provides service, and installation of HVAC equipment and plumbing systems for homes throughout northern Ohio.

HomeServe’s growing HVAC business has been key to the company’s growth in North America. The company’s goal is to offer a complete solution to the installation, repair and maintenance of residential heating, air conditioning and water heating systems. The Geisel acquisition represents the company’s latest step in capturing a piece of the estimated $29 billion annual HVAC business opportunity in the U.S.

“There’s nothing more exciting than seeing our company continue to grow by partnering with quality high-performing HVAC businesses,” said HomeServe North America CEO John Kitzie. “For 83 years, Geisel’s customers in northern Ohio have entrusted their homes to the company. Their shared commitment to high-quality customer service makes them a natural fit for our company.”

Geisel got its start selling patented gas-conversion burners out of original owner Claude Geisel’s basement. Over the years Geisel expanded, winning numerous awards in recognition of its leadership position in the mechanical contracting field and for outstanding service to the community.

“We know when it comes to in-home HVAC and plumbing services it’s the people who make the difference.” said Andy Culberson, president of Geisel. “By insisting on consistent professionalism, customer-focused attitudes and empowering all Associates to do what's right, both our customers and Geisel's Associates have a higher level of satisfaction in a job well done.”

 “That’s why we’ve decided to join forces with HomeServe,” Culberson continued, “they offer top-notch customer service and have technology tools that will help us deliver a better experience not only to our customers but to homeowners throughout the greater Cleveland area.”

HomeServe has been serving customers in the greater Cleveland area since 2006, where the company currently serves 158,000 homeowners with over 300,000 various repair service plans across various trades. However, only 41,000 of these represent HVAC-related plans, and bringing the Geisel team into the HomeServe family will increase customer access to a full suite of repair, maintenance and installation services that were not available before.  For more information about HomeServe, please visit www.HomeServeUSA.com.

 

About HomeServe USA Corp.: 
HomeServe USA Corp. (HomeServe) is a leading provider of home repair solutions serving 3.7 million customers across the US and Canada under the HomeServe, Home Emergency Insurance Solutions, Service Line Warranties of America (SLWA) and Service Line Warranties of Canada (SLWC) names.

Since 2003, HomeServe has been protecting homeowners against the expense and inconvenience of water, sewer, electrical, HVAC and other home repair emergencies by providing affordable repair coverage, installations and quality local service.

As an A+ rated Better Business Bureau Accredited Business, HomeServe is dedicated to being a customer-focused company supplying best-in-class repair plans and other services to consumers directly and through over 600 leading municipal, utility and association partners.

HomeServe is a proud sponsor of This Old House on PBS, working together to provide homeowners expert advice on maintaining, enhancing and protecting their homes. For more information about HomeServe, a Connecticut Top Workplace winner and recipient of eighteen 2018 Stevie Awards for Sales & Customer Service, or to learn more about HomeServe's affordable repair plans, please go to www.homeserveusa.com.

 

To connect with HomeServe on Facebook and Twitter, please visit www.facebook.com/homeserveusa and www.twitter.com/homeserveusa.

 

 

Geisel by HomeServe Questions and Answers

Who is HomeServe and why join with them?  

HomeServe USA (HomeServe) a leading national provider of home repair solutions. Based in Norwalk, Connecticut, HomeServe has nearly 1,200 employees in Connecticut; Canonsburg, Pennsylvania; Chattanooga, Tennessee; greater New York City; greater Boston; and field-based staff across the country. You can learn more about HomeServe here. 

Geisel has decided to join forces with HomeServe because they share the same commitment to providing unparalleled service that will enable us to deliver expanded services to homeowners in our service area.

What changes will I notice as a Geisel customer?

Geisel customers can expect the same great service they’ve come to rely on throughout our history. We’re excited to be part of HomeServe who shares our commitment to providing excellent customer service.

Will my services stay the same?

The services we currently offer our customers will stay the same. In fact, because we are now part of HomeServe, we anticipate we’ll be able to offer more services to customers as we work with HomeServe to expand our business.

What benefits will I notice with HomeServe?

HomeServe has been servicing customers in the greater Cleveland area with a variety of service plans since 2006. The company has more than 158,000 customers here. By joining with HomeServe, Geisel will be able to offer a selection of new services to customers over time. To learn more on the types of services available from HomeServe, please visit HomeServeUSA.com.

Does the management of Geisel change?

Andrew Culberson will continue his 35-year tenure at Geisel and assume the role of General Manager.

Will your staff stay the same?

Everyone on Geisel’s staff will continue working here and serving customers, so you can expect to see the same faces serving you.

Will Geisel be changing their name to HomeServe?

Geisel has a long history serving customers in our area with exceptional brand recognition. The Geisel name will continue to be seen in our ads, online, on our vehicles and on the uniforms our employees wear. We’ll now formally be known as Geisel, by HomeServe, so you may start to see our name in this manner.

Do you have a new logo?

Our logo will be modified to incorporate the names of both companies, signifying that we are Geisel, by HomeServe.

Are you staying local?

We are committed to the greater Cleveland community and plan on staying. As we grow, we look forward to offering our services to even more customers in our area of Ohio. 

Does the phone number change?

You can still contact Geisel at the same local phone numbers. (See below) If you’re a HomeServe customer covered by one or more of their plans, you can contact their customer service department toll-free at 1-855-336-2465.

Will your service rates change?

We are committed to providing quality and value to our customers. We understand the importance of the dollar to our customers, so we only ever adjust our service rates when market factors dictate.  

Are you hiring new staff? If so what positions are you trying to fill?

We are no stranger to the shortage in skilled workers entering our field of business, and we’re always looking for talented, enthusiastic staff to join the Geisel team. We are currently hiring for Residential HVAC Service Techs, HVAC Installation Techs and Residential Plumbing Techs. Open positions can be found on Geisel’s careers page

 

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